Transportation Routing Specialist

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What You Would Be Doing:

As a Routing Specialist you will work in our call center and respond to incoming calls from our customers, customer vendors and transportation companies. You will act as a liaison between the company and our customers and provide customer service as well as logistical support.

  • Provide exceptional service and personalized solutions for moving our customers freight through the routing, tracking, and follow-up processes
  • Answer incoming phone calls in a fast-paced, high-volume contact center
  • Make non-solicitation outbound phone calls when further follow-up is needed
  • Ability to multitask between various emails requests, using solid computer and written communication skills
  • Process calls efficiently while updating our operating system with any applicable documentation
  • Prioritize and resolve issues by utilizing decision-making skills and attention to detail
  • Possesses the ability to follow through and be proactive with outbound communication to our customers

Who We Are Looking For:

The ideal candidates will have experience in transportation, and specific experience with LTL carriers is a plus. Candidates should be organized, possess strong verbal & written communication skills and enjoy working in a fast-paced environment.  Candidates should also be detail oriented, with strong prioritization skills, as well as problem-solving and analytical skills.  We are looking for an addition to our team that excels in a changing, growing, innovative environment. In addition, we are looking for the following skills and qualifications:

  • High school diploma or equivalent
  • Good customer service skills or prior experience
  • Excellent interpersonal and communication skills (verbal and written)
  • Solid organizational, multitasking and time management skills
  • Contact center experience preferred but not required
  • Demonstrated timely, consistent job attendance history
  • Professional phone and email skills
  • Comfortable navigating the internet and web based applications
  • Strong problem-solving skills
  • Being self-motivated and able to thrive in a fast-paced team environment
  • Excellent follow through with attention to detail

What’s In It For You:

We appreciate the hard work that our team members do every day. Therefore, in addition to working for an innovative and exciting company, you will be rewarded with a competitive compensation package which includes, but is not limited to, the following perks and benefits:

Our Perks

  • A company that operates under an umbrella of respect of the individual and their contribution to the team
  • Monthly food days
  • Event Committee that keeps you involved with your team members and the greater good of the community
  • Great location with access to work out facilities and a beautiful walking path right outside the back door
  • Work life balance
  • Outstanding team of colleagues

Our Benefits

  • Medical and Dental insurance
  • 401(k) with company match
  • 529 Educational Savings Plan
  • Profit Sharing
  • Paid Vacation, paid Holidays

Who Are We:

Established in August of 1997, Cerasis is a comprehensive, committed logistics company founded on helping customers manage shipping more efficiently and effectively.

We handle our customers transportation needs from LTL to volume, partials,  expedites and Truckloads.    From Air, Land and Ocean.    We really are their one stop shop.

As a member of the Cerasis team you will be a direct contributor to our rapidly growing, innovative, organization who not only takes pride in upholding our superior level of dedication to our customers, but to our employees as well. We recognize the unique expertise each of our team members hold is what ultimately contributes to our success.

Here at Cerasis, we live by a set of 4 Core Values:

  • Innovative – Open & Creative
  • Quality – Providing value in all we do
  • Continuous Improvement of our people and services
  • Respect of the individual and their contribution to the team

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