E-commerce is an industrial atomic bomb. Accounts of e-commerce growth permeate the Internet, and some expect more than 100 million parcels to be delivered daily by 2026. Unfortunately, as explained by Logistics Management, many retailers still struggle with providing the capacity and technology to secure white glove options for their customers. This creates a level of distrust between consumers and shippers, and failure to offer these increased services and transparency into the final mile will lead more customers to abandon your company in favor of Amazon. As a result, shippers need to understand why white glove options are not the same, how they can make or break final mile delivery and their benefits.
Aren’t All White Glove Options the Same?
Take a moment to think about white glove options. These range from the delivery of bulky, heavy appliances to the setup of electronics. The exact white-glove needs of customers will vary widely, and it is not enough to send order details to a specific white-glove servicer. With the rise of e-commerce, the level of white-glove services offered by local professionals has changed. White glove servicers may need to contact debris removal specialists, IT experts, and many more technicians in the process. It all depends on what the customer orders and expects.