Cerasis split freight management services into two distinct departments to show commitment to its focus on customer service and its continuous process improvement.
The freight specialists’ desk will now handle all customer and vendor freight routing, truckload freight broker services, and any spot or volume LTL freight shipments not processed through the Cerasis Rater.
The freight management customer service representative department is now the primary interface for customer on all transactions, handling freight invoice accuracy, negotiating price discrepancies, proactive minimizing recurrences of errors on billing, providing logistics best practices, auditing reviews, and managing freight claims.
Ginny Devlaminck manages and oversees the Freight Specialists staff who process both the inbound and outbound freight routing, volume/spot freight quoting, and “troubled” freight that is in transit. Additionally, Ginny ensures proactive customer service, guiding her team of freight specialists to serve as educational consultants to Cerasis customers in regard to freight classification, hazardous materials freight shipping rules, and general freight shipping and carrier information.
Before coming to Cerasis Mrs. Devlaminck was a purchasing manager and gained experience in materials management, warehouse management, and international sales. Due to this vast experience in the transportation, distribution, and manufacturing industries, Ginny understands firsthand how important the transportation of goods in a timely, cost-effect manner is to our customers, our customers’ customers, and, ultimately, the bottom line for all players.
Mrs. Devlaminck attended Coe College where she was a Theater and English major, giving her the communication and improv skills that have served her well in the “dramatic” transportation world.
Ginny lives in Eagan, MN, and is married to Gish, a senior systems engineer. They have two adult children: Katherine, an attorney, and Peter, a civil engineer. Mrs. Devlaminck has a Jack Russell terrier, Dot, who keeps her walking every day and is the two-year-old that will never grow up. Ginny loves to cook, bake, try new foods with family and friends, and practice yoga for peace of mind.
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