Cerasis put on a 75 minute webinar entitled, The “Knowledge is Power” Freight Claims Management Webinar on June 19th, 2014 at 10:30 AM CST. We had a great turnout with over 170 logistics managers, supply chain officers, and those in the transportation world registering and attending the webinar. Below you can download the Ultimate Guide to Effective Freight Claims Management presentation, to include a transcript and a live recording playback.
In this 60 to 75 minute freight claims webinar, viewers will come away learning the following information:
You can download the transcript, get the presentatoion and view the webinar by filling out the form below:
Third party logistics company, Cerasis, Inc., upholding the core value of continuous improvement of processes and people, in order to serve North American freight shippers, announces completion of the freight claims management course.
(Eagan, MN) – Cerasis, Inc., a third party logistics company specializing in freight technology and managed transportation services focused on Less Than Truckload (LTL), small package, and full truckload transportation management, announces today that 2 freight claim managers and Freight Customer Service Representative Manager, have received “Certificates of Satisfactory Completion” from ILM.
Curt Hannula and Judy Strain, the two dedicated freight claims managers at Cerasis, along with Audra Wiste, the Freight Customer Service Representative Manager, have completed the course which focused on effective freight claims management. The course was challenging and academic in nature, with all three Cerasis employees completing 9 quizzes, 9 essays, and 1 two-hour final exam.
Cerasis has offered turnkey freight claims management and technology solutions, alongside their other managed transportation and freight services, since the company’s founding in 1997. The freight claims management team instructs shippers on how to first understand freight claims, damage, and loss and then files the freight claim on the shippers’ behalves, following up with both carriers and shippers until the claim is satisfied.
The new ILM certification for Cerasis employees shows the commitment of the third party logistics company to offer the best service possible to their more than 3,600 current manufacturers and distributors who ship freight in North America.
“I work with shippers and carriers every day handling an aspect of freight both sides don’t enjoy but must have to face on occasion: freight claims,” said Judy Strain, Freight Claims Manager. “Our methodical approach to processing and handling freight claims for our shippers really frees them up to focus on their core, while we handle the burdens of freight management.”
The stated learning outcomes of the Freight Claims Management course offered by the ILM is that upon successful completion of this course, the student will be able to understand the liability of domestic and international carriers; contracts of carriage; the liability terms contained in the bill of lading; tariff rules pertaining to liability; the process of preparing and filing claims; and the options available for recovering monetary damages.
Major topics covered in the course are the government regulations and statutes governing domestic transportation, (Carmack Amendment), contracts of carriage (truck, rail, air, ocean, and parcel express), rail and truck tariff rules, international treaties, claim preparation, filing, and recovery. The course is devised to allow professionals of both Shippers and Carriers to gain the most relevant knowledge on Freight Claims Management and be able to apply it immediately in a business environment. Students who successfully complete this Course will increase their professional competency in this specific area of Business Logistics.
Cerasis’s core values are centered on continuous improvement and having an innovative and open minded culture. These certifications in freight claims, along with the recent certifications in the freight broker space are continued efforts of the company to be the de facto expert in effective freight management and esteemed as the go-to logistics services provider to drive both immediate and ongoing value for shippers. Beyond when a freight claim arises, Cerasis has recently completed an extensive educational freight claims management blog series, with plans to hold a future webinar in June of 2014 and publish an eBook for wider distribution.
“Our shippers, their suppliers, our carrier partners and our employees are our number one priority,” said Freight Customer Service Representative, Audra Wiste. “It is our duty to provide them and the industry the highest levels of integrity and service. This certification in freight claims management allows our shippers to have confidence, that no matter what, their trusted logistics partner has their back.”
We continue our extensive series on all things freight claims today. We’ve covered the 6 easy steps to file a freight claim, 4 Ways to Increase Your Freight Claim Amount, knowing the difference between freight insurance and freight liability, 8 Freight Claims Tips to Ensure You Get the Full Amount Paid, and 5 “Knowledge is Power” Tips to Mitigate Freight Damage and Freight Claims. Today we will talk about the time wasters that can make freight claim management more difficult that it has to be for you as a shipper. No one really wants to do freight claims, but they are an unfortunate reality shippers and logistics providers must deal with every so often for overall effective logistics and freight management. The more you know about what could take more time and how to mitigate the time spent on these time wasters, the more time you have to focus on better management of your logistics department.
While most people know that freight claim management is time consuming, do you realize how much time you or your staff are really spending managing freight claims?
Here are the top 7 ways that freight claim management eats up your time. At the end, we’ll provide some free tips and resources to help you save time on freight claim management.
This is the obvious time factor. It typically takes 2 – 3 hours to manually file a freight claim. This includes the time spent entering the data and appending supporting documents, submitting the freight claim form to the carrier, and organizing the data in your own freight claim filing system. You probably also spend time looking for the proper form, since each carrier requires their own specific freight claim form. You can easily avoid this by either using a freight claim software, or outsourcing freight claim management to a service provider.
As stated in our 6 easy steps to file a freight claim, you have to document everything and gather data. These time wasters can really pile up and take away time you could focus on your business and better managing your logistics department. You will have to gater documentation and you will spend time on any of the following tasks:
Have you ever submitted a freight claim only to have the carrier send it back due to missing information? Since it may have been a month or more since you last looked at the freight claim, you’ll need to spend additional time looking up the information in order to re-file the claim. If you make sure you document everything immediately and fill out the initial freight claim accurately, double checking before you submit it, you can avoid filing again. Don’t let this be you, because like anything that has to be done again, frustration will ensue because something of more importance won’t get the attention it needs due to this time waster.
As much as everyone might like to send off their freight claims and have the money magically appear in their bank accounts, it doesn’t always work this way. Unfortunately, it is often necessary to follow up with the carrier to ensure that the freight claims get paid. These are some of the things that could occur that will increase your time spent on these carrier follow-up tasks:
Now, to circumvent or mitigate this time waster is NOT an easy fix. Really, at the end of the day, and this will make all things carrier related much easier, you must collaborate with your carriers or ensure there is a carrier relationship management focused department at your logistics provider to build a relationship with carriers. The better your relationship with a carrier, the more likely your claim will get paid attention to by the carrier. Remember, in a world of software and technology, personal relationships go a long way in achieving your goals of efficient freight claim management.
When a freight shipment comes in damaged, you’ll need to deal with it and if you are processing the claim yourself, you MUST spend time on the following in order to file the claim:
As stated in our 5 “Knowledge is Power” Tips to Mitigate Freight Damage and Freight Claims, there are great tips on how to stay ahead of damages, but also get better at processing claims. There is NO SHORTCUTTING this process, but the more you know about your damage history (such as the tip of tracking damaged SKUs with a system), the faster you get at this process.
Once you file a freight claim, undoubtedly extra actions will occur because of the claim. These can include time spent on:
Again, like in #5, the more you know about your freight damage history and keep accurate data, the better prepared you are to deal with the above issues faster. Once again, collaboration and having a good relationships with carriers will help you in this area of freight claims management.
The worst thing that can happen from ineffective freight claim management is the loss of a customer due to poor performance of carriers damaging freight and it not getting to your customer on time or in working order. Keeping customers is paramount to the ultimate success of any business. If you have to spend time working with unhappy customers, you are losing time not only on working on more productive activities, but are only creating more frustration and mental anguish which in turn creates more time wasted. Here, again, more efficient technology and the use of outsourced expertise can keep you from wasting more time on freight claims management than you have to!
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