Using an Advanced TMS Creates a Flexible, Transparent Process

An advanced TMS establishes standardized processes that can be managed proactively. This capability offers a flexible, transparent process for handling the entire logistics network, including final mile delivery. Although final mile delivery is traditionally defined as the last touchpoint of a shipment when it goes “out for delivery,” the rise of same-day shipping means the entire logistics process is final mile delivery. Combined with the use of brick-and-mortar stores as fulfillment centers and connecting with more local and regional carriers to fulfill e-commerce orders, shippers have an opportunity to increase profitability dramatically. Unfortunately, the risk assumed will also increase the chances of failure. The only way to increase accountability within the final mile lies within leveraging all available technology, such as real-time GPS sensors, automated notifications, exception automation, and a TMS, to provide continuous, real-time insight into final mile delivery.

Benefits of Offering More Delivery Options to Customers

Now, the question becomes, “what are the benefits of offering more delivery options to customers?” That question seems counterproductive. How can a shipper that wishes to improve final mile delivery strategies use non-traditional fulfillment models, such as buy online and pick up in-store (BOPIS) to increase customer service? When customers have more options, they are more likely to return to the merchant. At the same time, customers that choose to leverage a pickup in-store model effectively transforms the final mile delivery journey into an in-store function. Workers within the brick-and-mortar store pick and pack customer orders, so all fuel costs associated a fulfilling in order from a traditional warehouse vanish. Most importantly, customers see this added function as a viable option, revealed by the success of companies that have launched curbside pickup options. Ultimately, offering more delivery options to customers through a comprehensive, integrated TMS and connected systems throughout the entire supply chain will streamline final mile processes and provide a jolt to the final mile customer experience.