Freight Desk Team Lead (Contact/Call Center Supervisor)

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What You Would Be Doing:

The primary focus of the Freight Desk Team Lead will be to assist the Freight Desk Manager with department goals, and act as a leader and resource on the team of Freight Desk Agents. Job responsibilities:

  • Monitor the work queues and apply resources accordingly to help meet department Service Level goals
  • Review work and provide coaching and training in line with the department quality goals
  • Conduct performance reviews
  • Being visible to answer questions when agents need assistance
  • Disseminate communication of changes to procedures, reminders and updates
  • Conduct interviews of potential new Agents to the Freight Desk

Who We Are Looking For:

As a Freight Desk Team Lead, you must possess excellent written and verbal communication skills along with good judgement and attention to detail. Other necessary skills include:

  • Contact Center Supervisory experience (1+ year)
  • Customer Service experience (3+ year)
  • Contact Center experience (3+ year)
  • Coaching experience in a Contact Center environment
  • Experience writing and delivering performance reviews
  • Experience in conducting interviews
  • Logistics experience a plus, but not required
  • Demonstrate problem solving skills
  • Demonstrate decision making skills in a fast pace environment
  • Excellent attention to detail
  • Excellent multitasker

What’s in It for You:

We appreciate the hard work that our team members do. Therefore, in addition to working for an innovative and exciting company, you will be rewarded with a competitive compensation package which includes, but is not limited to, the following benefits:

  • Medical and dental insurance
  • 401(k) with company match
  • 529 Educational Savings Plan
  • Profit Sharing
  • Paid vacation, paid holidays

Who Are We:

Established in August of 1997, Cerasis is a comprehensive, committed logistics company founded on helping customers manage shipping more efficiently and effectively. By using state-of-the-art technology to streamline shipping, we help simplify our client’s entire logistics process, whether it is for business-to-business or the E-commerce marketplace. With the help of sophisticated, cutting-edge and Internet-based software, Cerasis can also help our clients realize significant time and cost savings.  Our Rater, a multi-carrier shipping solution, allows our client companies to make the smartest and most effective decisions about shipments instantly and seamlessly. It’s this kind of pioneering thinking, experience and across-the-board flexibility that sets Cerasis apart and helps put our clients on the road to success.

Who Is Our Team:

As a member of the Cerasis team you will be a direct contributor to our rapidly growing, innovative, organization who not only takes pride in upholding our superior level of dedication to our customers, but to our employees as well.  We recognize the unique expertise each of our team members hold is what ultimately contributes to our success. Here at Cerasis, we live by a set of 4 Core Values:

  • Innovative – Open & Creative
  • Quality – Providing value in all we do
  • Continuous Improvement of our people and services
  • Respect of the individual and their contribution to the team

Intrigued? Please apply at employment@cerasis.com

In January 2020, Cerasis was acquired by GlobalTranz, a leading technology and multimodal 3PL solutions provider. To learn more, please read the press release. If you are a current or prospective Cerasis customer, we invite you to reach out to us to learn how our combined capabilities can deliver new services, solutions and enhanced value to your supply chain. To learn more about GlobalTranz, please visit www.globaltranz.com.

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