Freight Desk Agent

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on reddit
Share on email
Share on print

What You Would Be Doing:

Our Freight Desk Agent acts as a liaison between Cerasis, our customers, and our carriers by answering and addressing their calls and emails in a timely manner.

  • Provide exceptional service and personalized solutions for moving our customers’ freight through the routing, tracking, and follow-up process
  • Answer incoming phone calls in a fast-paced, high-volume contact center
  • Make non-solicitation outbound phone calls when further follow-up is needed
  • Ability to multitask between various emails requests, using solid computer and written communication skills
  • Process calls efficiently while updating our operating system with any applicable documentation
  • Prioritize and resolve issues by utilizing decision-making skills and attention to detail
  • Possesses the ability to follow through and be proactive with outbound communication to our customers

Who We Are Looking For:

As a Freight Desk Agent, you must possess excellent interpersonal and communication skills (verbal and written) as well as solid organizational, multitasking and time management skills to provide the best possible customer service. Other skills include:

  • Good customer service skills or prior experience
  • Excellent interpersonal and communication skills (verbal and written)
  • Solid organizational, multitasking and time management skills
  • Contact center experience preferred but not required
  • Demonstrated timely, consistent job attendance history
  • Professional phone and email skills
  • Comfortable navigating the internet and web-based applications
  • Strong problem-solving skills
  • Being self-motivated and able to thrive in a fast-paced team environment
  • Excellent follow through with attention to detail

What’s In It For You:

We appreciate the hard work that our team members do. Therefore, in addition to working for an innovative and exciting company, you will be rewarded with a competitive compensation package which includes, but is not limited to, the following benefits:

  • Medical and dental insurance
  • 401(k) with company match
  • 529 Educational Savings Plan
  • Profit Sharing
  • Paid vacation, paid holidays

Who Are We:

Established in August of 1997, Cerasis is a comprehensive, committed logistics company founded on helping customers manage shipping more efficiently and effectively. By using state-of-the-art technology to streamline shipping, we help simplify our client’s entire logistics process, whether it is for business-to-business or the E-commerce marketplace. With the help of sophisticated, cutting-edge and Internet-based software, Cerasis can also help our clients realize significant time and cost savings.  Our Rater, a multi-carrier shipping solution, allows our client companies to make the smartest and most effective decisions about shipments instantly and seamlessly. It’s this kind of pioneering thinking, experience and across-the-board flexibility that sets Cerasis apart and helps put our clients on the road to success.

Who Is Our Team:

As a member of the Cerasis team, you will be a direct contributor to our rapidly growing, innovative, organization who not only takes pride in upholding our superior level of dedication to our customers but to our employees as well.  We recognize the unique expertise each of our team members holds is what ultimately contributes to our success. Here at Cerasis, we live by a set of 4 Core Values:

  • Innovative – Open & Creative
  • Quality – Providing value in all we do
  • Continuous Improvement of our people and services
  • Respect of the individual and their contribution to the team

Join 30,000 Plus Subscribers!

To subscribe to our blog, enter your email address below and stay on top of things. We'll email you with a confirmation of your subscription.


Send this to friend