Claims Team Lead

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What You Would Be Doing:

  • Coordinate team members daily workload and job duties including setting individual goals for employees
  • Monitor employee performance, provide coaching when appropriate, and training to meet individual and department goals
  • Conduct periodic and annual performance reviews for all direct reports
  • Review potential new hire candidates, conduct interviews and participate in selection process for new hires specific to their team
  • Handle escalated issues from team and if not able to resolve then escalate issue to Carrier Relations Manager
  • Help Customer Service Manager disseminate information to teams on policies, procedures or software changes
  • Provide training education, and guidance to customers to implement processes to reduce the number of claims they experience
  • Partner with other teams to endure our customers damage claims are being processed and meeting their expectations
  • Run reports for department statistics on claims filed, recovery rates or any specific reports requested by customer

Who We Are Looking For:

  • Exceptional organization and time management skills with the ability to prioritize work
  • Ability to work independently and can coordinate multiple projects simultaneously
  • Capacity to motivate individuals and promote employee growth
  • Demonstrated ability to teach and facilitate process improvement
  • Strong analytical, creative problem solving and strategic thinking
  • Excellent interpersonal and communication skills (verbal and written)
  • Strong attention to details
  • Empathy to customers and their needs
  • Previous supervisor or managing employees experience is preferred
  • Previous freight industry experience is preferred
  • Processing damage claims experience is preferred

What’s in It for You:

We appreciate the hard work that our team members do. Therefore, in addition to working for an innovative and exciting company, you will be rewarded with a competitive compensation package which includes, but is not limited to, the following benefits:

  • Medical and Dental insurance
  • 401(k) with company match
  • 529 Educational Savings Plan
  • Profit Sharing
  • Paid Vacation, paid Holidays

Who Are We:

Established in August of 1997, Cerasis is a comprehensive, committed logistics company founded on helping customers manage shipping more efficiently and effectively. By using state-of-the-art technology to streamline shipping, we help simplify our client’s entire logistics process, whether it is for business-to-business or the E-commerce marketplace. With the help of sophisticated, cutting-edge and Internet-based software, Cerasis can also help our clients realize significant time and cost savings.  Our Rater, a multi-carrier shipping solution, allows our client companies to make the smartest and most effective decisions about shipments instantly and seamlessly. It’s this kind of pioneering thinking, experience and across-the-board flexibility that sets Cerasis apart and helps put our clients on the road to success.

Who Is Our Team:

As a member of the Cerasis team you will be a direct contributor to our rapidly growing, innovative, organization who not only takes pride in upholding our superior level of dedication to our customers, but to our employees as well.  We recognize the unique expertise each of our team members hold is what ultimately contributes to our success. Here at Cerasis, we live by a set of 4 Core Values:

  • Innovative – Open & Creative
  • Quality – Providing value in all we do
  • Continuous Improvement of our people and services
  • Respect of the individual and their contribution to the team

Intrigued? Please apply at

In January 2020, Cerasis was acquired by GlobalTranz, a leading technology and multimodal 3PL solutions provider. To learn more, please read the press release. If you are a current or prospective Cerasis customer, we invite you to reach out to us to learn how our combined capabilities can deliver new services, solutions and enhanced value to your supply chain. To learn more about GlobalTranz, please visit

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