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Routing Specialist

What You Would Be Doing:

As a Routing Specialist you will work in our call center and respond to incoming calls from our customers, customer vendors and transportation companies. You will act as a liaison between the company and our customers and provide customer service as well as logistical support.
  • Responsible for assisting customers with non-traditional shipments within our Special Services Department
  • Sourcing truckloads along with volume/spot, same day, guaranteed and expedited type shipments
  • Able to work in a fast-paced atmosphere, find solutions for customers, and optimize our margin
  • Process calls quickly and efficiently while updating our operating system
  • Coordinate coverage and rates for volume, truckload and expedited shipments
  • Field customers’ questions, provide training on system features
  • Negotiate with carriers for customers’ desired results
  • Coordinate and process documents for reconsignment, rescues, undelivered or lost shipments and expedited freight

Who We Are Looking For:

As a Routing Specialist, you must possess excellent interpersonal and communication skills (verbal and written) as well as solid organizational, multitasking and time management skills to provide the best possible customer service. Other skills include:
  • Freight transportation experience or basic understanding of the transportation market preferred
  • Excellent computer skills including working knowledge of Microsoft Office Suite
  • Professional phone and negotiation skills
  • Being self-motivated and able to thrive in a fast-paced team environment
  • Transportation Experience
  • Problem solving skills
  • Detail oriented
  • Customer service driven
 

What’s In It For You:

We appreciate the hard work that our team members do. Therefore, in addition to working for an innovative and exciting company, you will be rewarded with a competitive compensation package which includes, but is not limited to, the following benefits:
  • Medical and dental insurance
  • 401(k) with company match
  • 529 Educational Savings Plan
  • Profit Sharing
  • Paid vacation, paid holidays

 Who Are We:

Established in August of 1997, Cerasis is a comprehensive, committed logistics company founded on helping customers manage shipping more efficiently and effectively. By using state-of-the-art technology to streamline shipping, we help simplify our client’s entire logistics process, whether it is for business-to-business or the E-commerce marketplace. With the help of sophisticated, cutting-edge and Internet-based software, Cerasis can also help our clients realize significant time and cost savings.  Our Rater, a multi-carrier shipping solution, allows our client companies to make the smartest and most effective decisions about shipments instantly and seamlessly. It’s this kind of pioneering thinking, experience and across-the-board flexibility that sets Cerasis apart and helps put our clients on the road to success.  Who Is Our Team: As a member of the Cerasis team you will be a direct contributor to our rapidly growing, innovative, organization who not only takes pride in upholding our superior level of dedication to our customers, but to our employees as well.  We recognize the unique expertise each of our team members hold is what ultimately contributes to our success. Here at Cerasis, we live by a set of 4 Core Values:
  • Innovative – Open & Creative
  • Quality – Providing value in all we do
  • Continuous Improvement of our people and services
  • Respect of the individual and their contribution to the team
Intrigued? Please apply at employment@cerasis.com
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