Cerasis, a freight logistics company and truckload freight broker, broke ground on their all-new 11,000 square-foot corporate headquarters in Eagan, MN. Owners Steve Ludvigson, Robert Johnson, and Steve Norall, and the entire Eagan, MN, team were on hand to celebrate the occasion with golden shovels.
Before working with Cerasis, we worked with several different carriers using multiple websites and various shipment reports. Coordinating our daily shipments, costs, and tracking was a chore, but Cerasis’ online rater gives us the power to easily quote freight, track existing shipments, and pull costs without going to several websites.
We got hooked on Cerasis’ integration of technology. They connected their system to ours, offering a seamless solution for our distribution centers and stores, which has resulted in managing overall costs. In addition, Cerasis continues to be innovative and stay abreast of all the latest lading and DOT requirements. It’s like having our own expert on staff.
The hiring of Jerel Byrd started the transfer of the Cerasis Rater from a Classic ASP to ASP .Net in order to meet the flexibility of the freight management technology needs of our customers and emerging web standards.
Mr. Byrd is responsible for day-to day-development and implementation of all web-based applications, including the Cerasis Rater, CarrierLINK, and internal systems. Additionally, Mr. Byrd is a member of the design team which sets the strategic direction of all freight management software and of the continuous improvement process to better the company.
Cerasis split freight management services into two distinct departments to show commitment to its focus on customer service and its continuous process improvement.
The freight specialists’ desk will now handle all customer and vendor freight routing, truckload freight broker services, and any spot or volume LTL freight shipments not processed through the Cerasis Rater.
As National Sales Manager, Mrs. Schreyer works with all departments within Cerasis to help provide better customer service and to create solutions for existing and potential customer issues. Shannon works alongside our sales and account management teams to promote new business growth.
Before coming to Cerasis, Mrs.
Audra Wiste oversees and manages the Customer Service Department of dedicated Customer Service Representatives. The Customer Service team interacts directly with the Cerasis customer base to answer questions, receive and audit freight invoices, troubleshoot any customer/carrier support calls, and manage freight claims. Ms.
Due to the unique nature of our product, our shipping costs were substantial, so we turned to Cerasis to find a cost-reduction solution. Their customized web tools have not only resulted in cost savings but they have also substantially cut the amount of work we have to do internally.
This hire was a commitment from Cerasis to drive proactive, continuous improvement in employee and customer experiences improvement through our integrated freight management services.