Plastiflex Group Increases Customer Service, Implementing Freight Logistics
Due to the unique nature of our product, our shipping costs were substantial, so we turned to Cerasis to find a cost-reduction solution. Their customized web tools have not only resulted in cost savings but they have also substantially cut the amount of work we have to do internally. It almost immediately cut our customers service calls in half because our customers were automatically sent an email, letting them know when the freight shipped, what was on the truck, and when it was scheduled to arrive.
Besides reducing overall freight costs, working with Cerasis has delivered other benefits. Now we only get one freight bill, and the Cerasis system handles full accounting, invoice auditing and negotiation with freight companies. The web tools are great, and that mean a lot less administration for us.