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Freight Damages Happen: 4 Ways to Increase Your Freight Claim Amount

We continue our ongoing series around all things freight claims. In the past we wrote about 6 easy steps on how to file a freight claim, the difference between freight insurance and freight liability, 8 ways to make sure your freight claim gets paid, and the classic one, which we think is the basis of effective freight claims management, 5 "Knowledge Is Power" tips to mitigate freight damages.

Today we will go over 4 easy ways to increase your freight claim in the event freight damages occur at any point from point A to point b in the process of shipping freight.

4 Ways to Increase your Freight Damages Claim Amount

When you file a freight damages claim, you are legally required to take reasonable measures to mitigate the losses and most carriers are quick to remind you of that.

But, make sure that your reasonable measures are just that – reasonable. And while you’re at it, make sure that you get paid for the expenses that you incur to mitigate these losses.

This freight damages claim is costing you money – so while you’re mitigating the freight claim damages to the carrier, make sure you get reimbursed for expenses incurred while doing so.

#1: Claim Only the Damaged Portion of the Freight Damages in Shipment

freight damagesAdd to Freight Damages Claim: Labor Costs

Depending on the product, you may need to sort through the freight damages for individual products that are undamaged. You may also need to test the products to see if they are still in usable condition.

Did you spend a considerable amount of time sorting or testing the damaged products? If so, it is reasonable to claim your labor costs when filing your freight damages claim.

#2: Repair, Rather than Replace

Add to Freight Damages Claim: All Repair Costs Involved

Carriers typically expect you to repair a product rather than making a full replacement. In this case, they would reimburse you for your repair costs.

Keep track of all of the costs associated with the repair. Parts, labor, and shipping costs for parts ordered in are all fair game.

#3: Salvage When Possible

Add to Freight Damages Claim: Full Value of Shipments That Cannot be Salvaged

Some types of products when freight damages occur should be written off entirely, even though some of the product appears to be salvageable. Food, drugs, or other products for human consumption are treated differently under the law than other product damages.

For example, Section 342(a)(4) of the Federal Food, Drug and Cosmetic Act – 21 USC states that “A food shall be deemed to be adulterated … if it has been prepared, packed, or held in insanitary conditions whereby it may become contaminated with filth, or whereby it may have been rendered injurious to health.”

To provide a practical example, in Atlantic Mut. Ins. Co. v. CSX Lines, L.L.C., 432 F.3d 428
(2nd Cir. 2005), a container of concentrate that would be used to make Pepsi spent part of its trip submerged in seawater. Despite tests showing that seawater had probably not penetrated the container, the quality manager could not be sure that the container had not been contaminated.

Due to this and other evidence that showed a chance of contamination, the court deemed that Pepsi could not use the product without fear of contamination.

The definition of “insanitary conditions” can cover a wide variety of instances to which your product may have been subjected. If product seals have been broken, if it has been subjected to insanity conditions, or if it was in any situation where it could have been contaminated (whether or not the product actually was), then you should destroy the shipment and claim the full value of the goods.

#4 Salvage When Reasonable

Add to Freight Claim: The Full Value of Shipments that Aren’t Reasonable to Salvage!

Remember, you are expected to mitigate the losses when reasonable. For example, in their March 2012 digest, Transportation & Logistics Council Inc. advised one shipper to claim the value of an entire palette of bottled beverages, although some individual bottles were undamaged. In addition to the contamination risks discussed above, it would have been unreasonable to salvage the product. This is because the bottles were to be sold to a retailer in bulk units; while some individual bottles were intact, the bulk packages were not, and would therefore be unfit for sale. If your product is now worthless to any potential buyers, your freight damages claim should reflect that.

NOTE: The courts have ruled that the carrier cannot claim the salvaged shipment or a salvage allowance if the claimant finds that no salvage value exists. Therefore, if your shipment has not retained any salvage value, you should be able to claim the full value of the shipment.

Disclaimer: The information on this blog is for personal reference only. This is not official legal advice from a transportation attorney. We accept no responsibility for consequences resulting from the use of this information. For official legal advice, talk to a certified professional, such as Cerasis who is a certified freight claims logistics service provider, to give you the exact answers to specific questions.

Adam Robinson
Adam Robinson oversees the overall marketing strategy for Cerasis including website development, social media and content marketing, trade show marketing, email campaigns, and webinar marketing. Mr. Robinson works with the business development department to create messaging that attracts the right decision makers, gaining inbound leads and increasing brand awareness all while shortening sales cycles, the time it takes to gain sales appointments and set proper sales and execution expectations.
Adam Robinson
Adam Robinson
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